Trust & Security
REEL protects every patient interaction with secure infrastructure, strong identity controls, Canadian data residency, and continuous compliance monitoring – built for the realities of modern pharmacy practice.
AuthO– Identity & Access Management
Every REEL login is secured through Auth0, with multi-factor authentication, bot protection, and automated defense against suspicious login attempts. Only verified users access your platform.
- ✓ MFA enforced
- ✓ Bot & brute-force protection
Amazon Web Services – Cloud Infrastructure
REEL runs exclusively in AWS's Canada (Central) region, supporting Canadian data residency. Data is encrypted at rest and in transit, with daily backups and built-in redundancy across our infrastructure.
- ✓ Canadian data residency
- ✓ Encryption at rest & in transit
- ✓ Daily backups & redundancy
- ✓ Monitored with GuardDuty, CloudTrail, CloudWatch, Security Hub & AWS Config
Vanta – Compliance & Trust Management
We use Vanta to continuously monitor our security controls against SOC 2 and HIPAA frameworks, automating evidence collection and keeping our compliance posture up to date in real time.
- ✓ Continuous compliance monitoring
Managed IT & Security
REEL's digital workplace and identity ecosystem is protected with enterprise-grade security designed to safeguard clinical, and business data.
Security monitoring and continuous improvement are integrated into our evolving cybersecurity roadmap to help maintain resilience against emerging threats.
- ✓ Enterprise identity protection
- ✓ Secure cloud collaboration environment and devices
- ✓ Access management and control
Trust Centre
View our live security posture, certifications, and compliance reports on demand – no request needed.
What protects your data day to day
Security built into every layer of the platform
Encryption
All patient data encrypted at rest and in transit. Daily automated backups with point-in-time recovery.
Identity Protection (MFA)
Multi-factor authentication and secure role-based access controls help protect pharmacist and administrative accounts.
Canadian Data Residency
REEL is hosted in Canada, helping keep patient information within Canadian infrastructure.
Continuous Monitoring
Infrastructure and compliance controls are monitored to help identify risks and maintain a strong security posture.
Security that works in the background.
The platform is designed to protect patient data while pharmacists focus on delivering care, documenting clinical decisions, and supporting continuity for every patient.
✓ Secure workflows for clinical pharmacy services.
✓ Access controls designed for pharmacy teams.
✓ Monitoring and compliance readiness built into operations.
Compliance
Meeting the standards pharmacists need.
federal and provincial requirements as we expand across Canada.
PHIPA
PIPEDA
SOC 2
HIPAA
Transparency Builds Trust
Our Trust Center will provide security documentation, compliance updates, and platform trust information in one central place.
Questions about security?
